Privacy Policy
Privacy Policy
Effective Date: 15/05/2025
At Drainage Master, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website.
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1. Who We Are
Drainage Master is a drainage and plumbing service provider based in the UK. Our website address is: www.drainagemaster.co.uk.
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2. Information We Collect
We may collect and process the following types of personal information:
• Contact Information – name, phone number, email address, and property address when you submit an enquiry or request a service.
• Technical Data – IP address, browser type, device type, operating system, and pages visited (collected via cookies and analytics tools).
• Service Information – details about your drainage or plumbing needs and any communication history with our team.
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3. How We Use Your Information
We use your personal data to:
• Respond to your enquiries and provide quotations.
• Schedule and deliver our drainage and plumbing services.
• Improve the functionality and performance of our website.
• Follow up with you regarding services or support.
• Fulfil legal obligations or respond to lawful requests.
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4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
• Trusted service partners who help us deliver services (e.g., subcontractors or hosting providers).
• Law enforcement or government authorities, if required by law.
All partners are required to adhere to strict data protection protocols.
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5. Cookies
We use cookies to:
• Enhance user experience and website functionality.
• Track and analyse website performance.
• Store user preferences for future visits.
You can manage or disable cookies through your browser settings. However, disabling cookies may impact the website’s functionality.
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6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations. Once no longer needed, your data will be securely deleted or anonymised.
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7. Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal data.
• Request correction of any inaccuracies.
• Request deletion of your data (in certain cases).
• Object to or restrict the processing of your data.
• Withdraw your consent at any time by emailing us at info@drainagemaster.co.uk.
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8. Data Security
We implement appropriate technical and organisational safeguards to protect your personal data against loss, misuse, or unauthorised access.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
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10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.
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11. Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact us:
Drainage Master
📍 308 Woolwich Road, London, SE2 0PU
📞 020 3375 6455